FAQs

Has my order shipped?

Please call the Dallas showroom at 214-747-3151 or email info@buhmanngroup.com. In stock orders typically take 2-3 weeks for delivery.
How do I change quantities or cancel an item in my order?

All changes must be in writing, please email info@buhmanngroup.com. If your order is already processed, some orders can not be changed if it has shipped.
How do I return my product?

All sales are final. There is no return policy. Whether placing the order in our showroom, online or via phone and email, it is best to carefully review the invoice to ensure shipping address, product numbers, and contact information is correct.
How do I track my order?

Once your order has shipped, we send an email with tracking information. If you have not received, please call 214-747-3151 to inquire on shipment.
How much is my shipping?

Shipping is calculated and charged after the order has been placed. If you have questions about the shipping cost, please call the showroom at 214-747-3151 for a freight quote before placing your order.
How to report an item is missing from my shipment.

Please call the Dallas showroom at 214-747-3151 or email info@buhmanngroup.com.
I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 5 days of receiving the product. Please call the Dallas showroom at 214-747-3151 or email info@buhmanngroup.com.
Order Status

Please call the Dallas showroom at 214-747-3151 or email info@buhmanngroup.com. In stock orders typically take 2-3 weeks for delivery.
When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.